10-28-202404:11 AM - last edited on 10-28-202406:23 AM by Gandalf84
Sent in my headset for rma and included the controllers. Theyve sent me a replacement headset and not a controller, I’ve been chasing up for a month now and they still haven’t returned my controllers. Asked how to complain and apparently there’s no contact details for the complaints team. Unsure what to do, might go to trading standards at this point as this is a joke since their support reply is basically useless.
We're sorry to hear of the negative experience you have had with getting your replacement. However, we're so happy to hear you finally got an email confirming shipment! Not long to go till you're back in the VR world!
Please let us know if there is anything else we can do for you, or feel free to reach out anytime and let us know how you get on with your new Quest 🙂
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