Following the update to version 34.4, the Meta browser no longer supports HTML5 AAC audio. Instead of delivering adaptive 5.1 sound as before, it now only outputs through two channels (left and right). Consequently, it's impossible to hear all dialogues and sound layers in 5.1 media content.
To verify this, I conducted a simple AAC sound test using the first link from a Google search (search term: aac test).
On my iPhone, iPad, PC, and Mac, I can hear sounds from all channels, but on the Meta Browser, I only receive audio from the left and right channels.
This issue persists even when earphones are connected.
Downloading a video from the link and playing it on the Quest 3 through the default media player or the Bigscreen app results in sound from all channels being available.
A factory reset was also performed, but it did not resolve the issue.
It would be great if someone could perform the same test on their headset.
I have a Plex Media Server at home - can confirm that I appear to lose the dialog (centre) channel on a Blu-Ray movie rip of Avatar: Way of Water with an AAC 5.1 audio track if I watch it using Plex via the browser ; I just get the left and right effect channels.
Playing the same movie through Bigscreen via DLNA support off the same media server, works fine.
Hey there, @Plesetsk! We would love to help you with your Quest 3 device that is having issues with playback. We want to get some of your device information in order for us to know the best next steps. We want to get you into a private message so we can get the information from your device. Please use this link in order to send us a private message. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We hope to hear from you soon!
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Hi there @SuperZee, thank you for reaching out to us.
We want all of our users to have the best experience possible in the Metaverse. Therefore, we'd be more than happy to look into this for you.
Would you mind sending us a PM so we can gather some more information? To do this, please use the following link. Then click "Send a Message". Please remember, you must be signed into the community first to send us a private message.
We look forward to hearing from you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
We just wanted to check in with you, and ask if you still require our assistance?
Please do not hesitate to reach out to us!
Have a great day, and take care!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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