08-15-2024 04:04 AM
It begaIt began with someone impersonating a WhatsApp recruiter, reaching out to me through what seemed like a legitimate email. Unfortunately, this led to my Facebook account being hacked. I've had this account for many years, and it holds countless memories, photos, and connections that are irreplaceable. Despite reporting the issue earlier, I am still unable to access my account. I’m urgently seeking your help to recover it and restore all the precious memories it contains. Please provide guidance on how I can retrieve my account.n with somIt began with someone impersonating a WhatsApp recruiter, reaching out to me through what seemed like a legitimate email. Unfortunately, this led to my Facebook account being hacked. I've had this account for many years, and it holds countless memories, photos, and connections that are irreplaceable. Despite reporting the issue earlier, I am still unable to access my account. I’m urgently seeking your help to recover it and restore all the precious memories it contains. Please provide guidance on how I can retrieve my account.eone impersonating a WhatsApp recruiter, reaching out to me through what seemed like a legitimate email. Unfortunately, this led to my Facebook account being hacked. I've had this account for many years, and it holds countless memories, photos, and connections that are irreplaceable. Despite reporting the issue earlier, I am still unable to access my account. I’m urgently seeking your help to recover it and restore all the precious memories it contains. Please provide guidance on how I can retrieve my account.
08-15-2024 04:33 AM
Hi @nick.577600, Thank you for your message.
We understand that your Facebook account appears to be hacked, we are afraid that our department here would be solely dedicated to Meta Quest/Meta Portal related queries. We would not have the tools to assist you with this matter.
All Facebook related queries would have to go through the following link, which can be accessed by clicking here.
3 weeks ago
Hey thanks for replying back to me , I desperately searching how to communicate the relevant department and as I can see many people have the same issue. so hasn't meta created any specific guidelines for clients what to do ? the link you are providing me is generic. could you tell the particular section that would help me retrieve my account ?
3 weeks ago
Hey there @nick.577600,
Thank you for reaching out to Meta Store Support. If I understand you correctly, your issue is related to logging into the social media service Facebook. Whilst Facebook is owned by Meta, you are currently in contact with support for our Virtual Reality products. For any Facebook related issues, we recommend visiting the Facebook help center.
If you have any further queries regarding Meta Quest Products, we'd be more than happy to help!
Have a great day!
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