12-02-2024 12:44 PM
I just recently purchased a new Asus Vivibook S with the all new AMD Ryzen 9 AI HX 370 CPU and a Meta Quest 3 vr headset. I am beyond pissed off to find out that META does not support my gpu even though it beats all 20 series gpus and many of the 30 series gpus.
I tried chatting with support and they wouldn't give me any answers as to why it is NOT SUPPORTED, if it will ever be supported. They just told me to come complain here!
12-02-2024 12:54 PM
@TrickyDick1972 the laptop GPU may not be on the supported list but it may still work with the SteamLink or Virtual Desktop apps that bypass the hardware check and connect the headset to the laptop wirelessly.
Did you specifically buy the laptop to play PCVR without checking the supported hardware list?
Windows PC Requirements to use Meta Quest Link | Meta Store
12-02-2024 02:01 PM
I bought the newest, most powerful APU on the planet. It never occured to me that it MIGHT BE UNSUPPORTED. This is a clear issue with Meta being lazy and not supporting the newest hardware in a timely fashion!
12-02-2024 02:35 PM
@TrickyDick1972 so, have you tried SteamLink or Virtual Desktop to connect your laptop to the headset wirelessly?
4 weeks ago
Did this get resolved? Was the issue with the iGPU? We have the same cpu but with an rtx 4060 gpu so really hoping it will work!
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
Check out some popular posts here:
Getting Help from the Meta Quest Community
Tips and Tricks: Charging your Meta Quest Headset