08-07-202409:23 PM - last edited on 08-12-202409:32 AM by LikethePlanet
For months now I have contacted meta support, several live agents and emails to organise returning and refunding my two headsets. I explained to them the urgency of having it sorted asap due to needing to pay for surgery costs. I have now had over 10 conversations where they said 3-5 days everytime and it hasn't been done. I just want my refund shouldn't even have to return after dealing with this, absolutely appalled. Not to mention that they have no phone number or even email to complain.
I'm in a similar situation but I'm just trying to get my RMA fulfilled and returned to me (29 days and counting currently). Sadly, anything sent to customer service will get ignored. I'm convinced that it's AI responding for most of the communications. It's just too uniform when people post what is said to them verbatim from customer support. It's the same exact messaging I've been getting this last month. Nothing gets escalated and no one actually cares or has the ability to give a solution. It's all just appeasement with the goal that you will give up.
This is a life lesson that the vast majority of companies don't really care about the customer just money. RMA's and returns hit their bottom line so there is no incentive (in the short term) to actually help you once they have your money. It's a bad strategy in the long term though. I spend a lot of money and time in VR/AR and I will not be forgetting this experience. I've already have made mental notes for my decision making with future VR/AR purchases because of this experience. It's not a good look for a company trying to curb the market.
They do anything and everything to not give you back a penny. I'm having issues with my friend referral and they won't be giving us our £23 each after forking out £450 on the headsets. Good luck with your surgery though hope it all works out.
Hello there, @Revna. and @Snadderz! We certainly would like to look into this return order and referral for you guys, so please send us a PM and we can go over that together! You both can select our name to get to our profile page, or click here. From there, click "Send a Message" to privately message us! Keep in mind, you must be signed into the community first to send us a private message. We're eager to hear from you both!
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We understand and completely empathize with the issue that you are going through. We have now passed this on to our Specialized Team who will look into this ASAP. We would like to reassure you that we are doing our best to get to the bottom of this.
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I feel y’all pain consider yourselves lucky you even received your headsets. It’s going on a month now and haven’t heard anything back about a supposed “investigation” into the missing order. Ups (courier) says contact meta, meta says it’s investigating with the courier and here I am out of a quest pro and money for a month with no updates or information on what is even going on with the investigation.
I finally got an email and communication that my replacement will be shipped out in the next 3-5 business days. From start to finish my RMA took 31 days. I'll still have to see if this 3rd one has stuck pixels or not but at least SOMETHING happened.
I wish it were that simple it’s like a nightmare even trying to get some type of understanding as to what’s happening with their “investigation”.. a month and some days now smh
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