Any suggestions from the community about how to respond to the worst customer support I have ever received. We have a Meta Quest Pro. The right controller quit working well over a month ago. After trying many things from this forum, it still didn't work. After doing them again because the so called Meta Support Team just didn't believe that we had tried all the possible paths to a solution... we were asked to ship the right controller to them for review... They did the review and indicated we needed a new controller and we would receive a tracking number within 5 to 7 business days. After waiting 7 business days and not receiving a tracking number I contacted the so called support team again.... they apologized and asked for my patience...... then they said the controller was out for delivery on 9/15... Well, it didn't come... When I informed them, they sent me a tracking number. Guess what, it was a tracking number for something that was already delivered to Ft Worth Texas on 9/1. We live in California. When I told them that story, they asked for my patience again... I just said I want my money back since they cannot provide a working product. Then they informed me that I can't get my money back because it has been over 30 days... all without a promise to resolve the situation... Despicable f**ks. Any ideas on how to proceed? Thanks
Hello @grittonb. Thank you so much for bringing this to our attention. This is absolutely not the type of experience we want you to have, and we assure you we're dedicated to providing the best service possible. So that we can look into this further with you, please send us a Private Message. After gathering a few more details we'll be able to get in touch with your support agent, and get you back on track! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
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No, I have received no acceptable response. No returned controller; No shipping tracking number; No reasons for why we have had to be without the use of our unit now for nearly 2 months; No reason for the delay in shipping a replacement controller; No estimate of when we will actually get our unit back; No accountability on your support team for this terrible service; No class at all.
Hey @grittonb! We hate to hear that you're dealing with this and would love to look into your controller replacement status. If you could please DM us, we can gather some information from you so we can further look into this for you. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward to hearing from you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
