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Access denied on pc

Mallowmar
Honored Guest

For some reason, no matter what I do I can't log into my account. The worst part is its not all of my devices, just my pc which won't let me log in to the website or the app. It keeps giving me the same messages, my password/username is wrong or access denied.

I know it's not my password because I've changed it 3 different times thinking I putting it in wrong but it's been like the for the last hour even after reinstalling, restarting, anything I could think of. . My phone and laptop work fine though.

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hi Mallowmar, fret no further as we're be happy to help access your account on all devices. To be successful, do the following:

  1. Password Reset a Final Time for certainty
    1. Confirm and continue with email (Meta account)
  2. Monitor number of attempts If/when password is reset
    1. Too many failed attempts will temporarily block

A locked account will affect both the Meta Quest mobile or desktop apps and the account website. The user must wait an hour before attempting to login again. To prevent from resetting the lockout timer, wait 2 hours before trying again. All accounts on the same device will lock if we do not wait the appropriate time. Let us know afterwards if issues persist!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Us again! We hope all is well now after final password reset and outlasting the lockout. Please, keep our team updated w/ ways we can help further accessing your account on any/all devices!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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