Accidentally Put in wrong Date of Birth and lost access to account

[Anonymous]

Big mistake when I created my Q-3 headset account by using the wrong DOB (child). I'm 77 and can not play/buy any games other than child games.  Meta will not allow me to correct this issue.  Does anyone know any way to fix this, other than deleting my account and starting over.  I created a second account using new e-mail and password. I can log in to it but I can not add it to my original account, maybe this is because my original account is set up as a child account, not sure about this.  Using my original account in conjunction with my head set and my cell phone meta app/www.meta.com/device, I tried entering 8 digit code on my headset, I'm still unable to add this second account.  Please help!   Sam

[Das.Bearski]

Factory reset and add the new account info.

Have you purchased any games yet?

Reset and move on is the most logical solution

[Anonymous]

Thanks for your reply.  Dam, I bought several games.  Sam

[MetaQuestSupport]

Hey there, @Anonymous! We would love to assist you with changing your birthday on your device. We want you to be able to play all the games your heart desires without any restrictions. If you log into your Meta account here, then go to account settings.  In there, you will be able to change the birthday on your account. If these steps do not assist you, please reach out to us here in a private message so we can take a deeper dive into this for you. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We hope to hear from you soon!

[MetaQuestSupport]

Hey there, @Anonymous! We wanted to reach back out to see if you are needing any assistance with changing your birthday on your Meta account. We are here to help, and we hope to hear from you soon!