08-06-202411:31 AM - last edited on 08-07-202404:42 PM by BlueberrieSmoothie
I was adding a new account for my household, we've got a Q2 & Q3, and somehow changed my birthday so I'm now only 14 years old. This is also a problem for my daughters account that I supervise, because she can no longer log in and her account will be deactivated on 8/20 according to the email I received from meta. The email didn't say exactly what was wrong, but said a problem with my account is causing a problem with my daughters account and she will need another guardian to take the parental supervision role. When I found my birthdate to be incorrect I tried to fix it, but I get an error saying I can't do this right now.
I've been emailing with Meta support for 17 days now. 3 diffident people have picked up, ask a question, I respond and get nothing for days, then a new person responds leaving me to sit for days without a reply.
If someone can help me I will be greatly appreciative. The support ticket is #07200505.
Hey there, @BombHills! Having the proper age is important, especially when it comes to managing other accounts as a parent. We see that you mentioned trying to change your birthday but received an error. We just wanted to confirm it was done while managing your account here: https://accountscenter.meta.com/personal_info
In any case, in order to look into this further, we would like you to reach out to us directly. Simply visit our Profile Page, and click "Send a message" so that we can gather the needed information to investigate further and keep your private details out of public view. We hope to hear from you soon!
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