I've found some answers on the forum but nothing works. Most are old so the menu display already changed. My quest knows that i connected the cable because it starts to charge, but i can only find a button to use the air link option ( that doesn't work for me because of my poor internet). So i can't play any of my Steam VR games, making my quest useless. Anyone knows how to bring the pop up back?
Hi! We notice that you are experiencing Link difficulties, and your device is no longer visible in your PC. Oh no! We definitely don't want you to have this experience.
Please go ahead and try the following step:
Disconnect the Rift/Link cable from the computer.
Disconnect your computer from the internet.
Backup any necessary content.
You can find steps on how to do so by clicking here.
Reboot into Safe Mode.
Uninstall Oculus PC app using the Control Panel.
Delete all Oculus folders from the following folder:
C:\Program Files
Remove any Oculus folders from the following locations:
C:\Users\YourUserProfile\AppData
C:\Users\YourUserProfile\AppData\Local
C:\Users\YourUserProfile\AppData\LocalLow
C:\Users\YourUserProfile\AppData\Roaming
C:\OculusSetup-DownloadCache
Restart your computer in normal mode.
Reconnect your computer to the internet.
Install Oculus PC app again using the setup tool from our website here.
Reconnect the Rift/Link cable and re-test the headset.
Doing this step can bring back the access to having your device shown on your PC if not please go ahead and get connected with our Meta Store Support!
You can contact one of our amazing agents by posting a ticket, engaging in live chat, or even scheduling a call.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
What a gross reply, so passive aggressive. Acting like its somehow the users fault that such an important feature is not reversible. You make bad products and offer bad support, your company is in market of monopolies not technology. I can't wait to get a better headset and never use one of your garbage products ever again. Was an obvious mistake to even give a try.
Upon enabling developer mode and going into the headset, the only options are "Boundary" and "Hand Tracking" and I've been at this for over 3 hours now. Help and thank you.
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
