Can I please request urgent help with my sons account which has been locked now since the 21st January, which is over a month now. I have tried emailing and I am disgusted to the responses I got with no acknowledgement to my requests for information, the responses were just cut and pasted. I need someone to call me to help a non technical adult to try and sort out this mess which I believe is a huge embarrassment to Meta as I have played ping pong with emails and still not sorted out my frustrations.
The problem:
My son has an Oculus 2, his account which is locked due to a request to ID being 12 yrs old. My wife set the account up, but cant remember if the details were in my sons details or hers as an adult. As the account is locked we cant do or check anything. We have uploaded ID for both my wife and son and its still locked. We now have a very expense toys that is sat there gathering dust and a lot of online games we purchased for him for Xmas he cant play.
Please understand my tether is at its end and I want desperately to sort this Meta mess out and be able to talk to someone in person as I struggle to understand how a global company hides behind emails without any accountability to their clients, its appalling and embarrassing I just want to talk to someone to sort it out.
Hello, @Billybobcircus! We completely understand your concerns, and we are here to assist you in resolving the issues with your son's account. At this time, there isn't a way to communicate with Meta Support over the phone or in person. We realize this may not be the ideal news for you. We're more than willing to look into this further for you to get you the help you need. Please send us a private message so we can gather a bit of information to do that for you. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
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Hi again, @Billybobcircus! We were just checking to see if you still needed some help with your son's account; if so, please don't hesitate to let us know!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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