For the past 2 months, I have been unable to click through the links to update my Meta Quest / Horizon avatar. This means that I cannot use apps (such as Horizon Worlds) that require one in place.
This is account-related (and not device specific) as I see the problem on all platforms.
For example on iOS (in the Meta Horizon app), I am presented with a message: "(Internal only) No style 2 candidates found. Please try again". In the Quest3 headset, I just get a generic error message with a useless suggestion that I try again.
Sadly, to date, Meta Quest support has been atrocious in responding. I am being asked to provide the same thing (screenshots, videos, bug reports) over and over again. The ones that I submit are not being used in any visible way. Finally, the "thing" on the other end is telling me that the issue will be closed and essentially that they are not doing anything to remedy this. This is appalling customer service.
It also saddens me as I used to be an Engineering Manager at Meta (and an enthusiastic dogfooder/beta tester of Quest). I am suspicious that there may be some remnant left on my Meta account that is causing the issue.
I would like to know how I can either:
1. Fix the issue - clear out my Meta Horizon avatar, start again, or have it sync'ed to my working Facebook avatar, or... 2. Circumvent the issue by creating a brand new Meta Horizon account and transferring my app purchases to the new clean account.
If anyone can help that would be great.
If others would like some amusement, I would be pleased to share the email conversation thread that I have built up over the past couple of months. It is really like a VR experience taking you over to another world where no support is given, the text is random and nothing makes sense.
Hey there @BigPapaVole, thank you very much for reaching out! We are sorry to hear about your attempts to update your account , but we would be delighted to assist you in any way we can. We would like to ask you to send us a DM so we can explore this issue further. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
We hope to hear from you soon!
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