I am trying to gain access to my account that has my games, but I can't because when I try to, I get prompted to log in to an account that does not own them. Did I just lose ownership of the games I bought? Is there a way to get back into that account, obtain proof of ownership, or transfer something to my new account? I really just want to regain access to my old account. I have been trying for months. Please tell me there is a way to get it back. I don't want to give up.
Hi @SilverDeath it sounds like you need the help of Support.
Take a look here - read some of the topics, if they don't help, there's a "Contact support" button. You'll need to click through the advice and eventually there's a "This did not solve my issue" button that let's you contact them.
Hi @SilverDeath it sounds like you need the help of Support.
Take a look here - read some of the topics, if they don't help, there's a "Contact support" button. You'll need to click through the advice and eventually there's a "This did not solve my issue" button that let's you contact them.
Hi there @SilverDeath! We know losing access to your games and apps can certainly be frustrating, and absolutely don't want you to continue missing out at all. Since this will require us to gather some account details from you, we ask that you shoot us a PM to take care of this an soon as possible. From there, we'll take a look into your account, and find the best way to get you back in. We're looking forward to hearing from you, so take your time and send that PM when you can!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey @SilverDeath! We're checking in to make sure you were able to get logged into the correct account and access your games, or if you've run into any further trouble with that. Please don't hesitate to reach back out with a PM if you're still having issues, as we'd love to help!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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