I bought an Oculus Quest all the way back when it was released, and have been using it on and off ever since. I was unaware of the account migration stuff over the past few months as I have been busy, and my account, on a different email, seems to be gone and I am unable to create a Meta account on the same email. When I put the serial number into the Meta Support, I was unable to get help from them either as the serial number was unable to be found. If anyone has experienced something similar, or if I can get in contact with Meta support, that would be great.
Hello there @photnuv! We know account issues can be a real inconvenience. We would love to take a look at possible next steps for migrating your account. To receive further assistance, kindly send us a private message and we'll be more than happy to help you out. To do so, simply click on our name to access our profile page or click on the provided link. Once there, select "Send a Message" to privately message us. Please note that you must be signed in to the community before sending a private message. We eagerly await your reply.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey @photnuv. Thank you for reaching out to us. We wanted to touch base and see if you still needed our help. We are more than willing to assist you further through a private message. If you have already found a solution, please inform us as well. We eagerly await your response.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
