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Account Suspended (not sure why, barely use the device this year)

eMpire705
Honored Guest

i have an account and it is saying that it is suspended due to community guidelines. we dont really play online and me and the kids dont use it a ton, especially this year. i just purchase a quest 3 from amazon and it is due to arrive soon but i cannot get into my account.

i tried the chat thing and they keep asking me for my username as well as email and name. i dont know the username but i gave them the details that pop up on the quest 2 on the screen upon bootup (variation of my name) and then everything else. after a few messages with the team it says i cannot send anymore messages?

i just want my account and games so i can get setup for the next quest which should be here in the next couple days. why is this so difficult?

1 REPLY 1

Das.Bearski
Rising Star

Are your kids under 13?

If yes then that’s what breached the community guidelines.

I know just enough about tech to look like I know what I'm doing.
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