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Account blocked

Erwinvdg
Explorer

My son his account is blocked because of a wrong date of birth.

 

He paid a lot of money for games.

I'm his father. I linked his account to my admin account earlier today, but i think something gone wrong.

Please help!

@MetaQuestSupport 

 

9 REPLIES 9

rhys.alt.2023
Honored Guest

+1000% to this. My son got his Oculus account when it was required to have a facebook account and now because of lack of ID needed to keep his facebook account he got locked out of his Meta account and now he cannot get into his Occulus device to factory reset it and add a new non-facebook backed Meta account because he needs to be signed into his old Meta account to sign into the Occulus!!!! 

So I am at a loss too. 

Have you tried a factory reset on the headset? Press power and down volume and hold while wearing it. A generic menu should appear where an option to factory reset it comes up. Use the volume buttons to move up and down and select it.

Same thing happened to us, what did you do?

aheadoftime
Protege

After so much time spent emailing,  sending in what they asked for and still getting my account blocked,  I finally reached out and messaged them at

https://communityforums.atmeta.com/t5/Get-Help/bd-p/Support

This actually got me to a "real" person who asked for more info. I had originally sent in my DL with only the info showing that they wanted,  but it was never accepted. This last time I sent them my passport and shortly thereafter it was approved and my account was unlocked. It was such a hassle,  totally uncalled for. You realize you don't own these games but are leasing them and they have total control to take them from you. 

Let me know if this works for you. 

 

Hey there, @RutaMeta! We don't want any of our loyal family members to be experiencing issues with their meta account; we'd love to get a clearer picture of what's going on if you can send us a PM! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey @RutaMeta! Just swinging back by to see if you are still needing assistance and if there was any success at resolving things or not. No rush. Shoot us a message when you can via the PM link. Hope to hear from you soon.


 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Dalynchmob74
Honored Guest

I accidentally entered my 7 Yr olds birthday earlier today and now both my Facebook and Meta Quest accounts are blocked...can you please help me resolve this @MetaQuestSupport 

JdeKoo
Honored Guest

I have the same problem, account blokjes, no custemor center to help. My Son Pauws a lot of money for the games, hoe can you deblokkeren??

Thank, i will try!

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