cancel
Showing results for 
Search instead for 
Did you mean: 

Account confusion - can't access purchased apps

Hi. I have a problem with my account. I can't work out the exact reason for the problem, but it seems be to do with my account having different login details for Facebook and Oculus (ie different email addresses and passwords). It seems like Meta treats this behind the scenes as two separate accounts. But now if I log in with the Oculus credentials, the app guides me to the Facebook account, and the Oculus games that I have purchased are not in the library.

 

How can I get help with this?

2 REPLIES 2

PS. From googling, it seems possible that I have accidentally created a new account instead of logging in, and this might have caused the problem. I'm not sure I have done this, but maybe.

Metrobeats
Level 3

Same here - tried everything and diving me spare alkdeasyt wasted about 4 hours on this