cancel
Showing results for 
Search instead for 
Did you mean: 

Account deletion

zippiartist
Honored Guest

I've had a email telling me that my oculus account will be deleted on the 29/3/24 and I will lose absolutely everything on my oculus if I don't migrate it all to a Meta account!!?? Now I don't understand this and can't find any information on how to do this.  Can anybody help me please? 

1 ACCEPTED SOLUTION

Accepted Solutions

Choleni
MVP
MVP

Hi @zippiartist 🙂

it's a reminder....several people are receiving these mail in the past few days.

.I assume you've already migrated your Oculus account to a Meta account more than a year ago.

To be sure log into your Meta account HERE

Click on your profile pic, then on "Meta horizon profile settings"

On the following page at the left bar click on "orders

It should show all your purchases, including those you'ne made with your old Oculus account.

If you can see all your game there, you just can ignore the mail.

If NOT, send a PM @MetaQuestSupport   so they can have look in your account.

Click on the name to visit their profile page, then click the "send a message" button.

 

View solution in original post

1 REPLY 1

Choleni
MVP
MVP

Hi @zippiartist 🙂

it's a reminder....several people are receiving these mail in the past few days.

.I assume you've already migrated your Oculus account to a Meta account more than a year ago.

To be sure log into your Meta account HERE

Click on your profile pic, then on "Meta horizon profile settings"

On the following page at the left bar click on "orders

It should show all your purchases, including those you'ne made with your old Oculus account.

If you can see all your game there, you just can ignore the mail.

If NOT, send a PM @MetaQuestSupport   so they can have look in your account.

Click on the name to visit their profile page, then click the "send a message" button.

 

Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?