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Account log in error

nutbursters
Honored Guest

my oculus app is saying wrong password or email every time i try to log in. i put in the same password and email every time and I changed just to make sure its correct and it is, i need help.

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there! PCVR has a lot of sweet, unique content—not to mention the improved graphics, and we'd hate for you to miss out! We're happy to help lend you a hand with logging in. When logging into your PC app, which option are you choosing to log in?

 

  • Oculus account
  • Meta account
    • Facebook
    • Instagram
    • Email

We typically see this error pop up when users choose to continue with their Oculus account. If your account is already migrated to a Meta account login, it may be why you see the incorrect credentials error if you're continuing with your Oculus account.

 

Along with that, we recommend:

 

  • Checking the PC app for any updates
    • Sometimes, a version mismatch can cause problems when attempting to log in
  • Try logging in using another internet connection
  • Try closing any other applications that might be causing conflictions with our software

Let us know how that works out for you along with that other info, and we'll be happy to continue helping out!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi again! Just checking to see if you were still experiencing issues while logging in. We're here to help!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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