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Account overlap

kuhaviisjakuus
Honored Guest

I changed my phone, after which logging into my Meta Horizon account was unsuccessful and instead led to the creation of a new account. The email address in question already has a Meta Horizon account, so now there are two accounts linked to the same email address.

So, I can no longer log into my old account, which is linked to my Meta Quest 2 headset, meaning I can't manage anything related to my old account. How can I sync the accounts or delete the new account without affecting the old one? Both accounts are using the same email address.

1 REPLY 1

Choleni
MVP
MVP

Hi @kuhaviisjakuus 🙂

send a PM @MetaQuestSupport, they can help you with account issues.

Click on their name to visit their profile page, then click the "send message" button.

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