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Account problem and no syncing

Jordynivy
Honored Guest

Ok so im having a problem With my headset and its not syncing i had videos synced then randomly i checked and none of them were synced and im logged out and when i go to my friends it says i need to make a account and i dont know because i

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hi @Jordynivy! Hope you are having a fantastic day! We understand how important your VR experience is to you, and we would love to help you keep playing. Would you be able to go into a bit more detail about what type of video syncing problems you are having?

  1. Are you able to launch other applications? Does the problem occur with more than one app?
  2. When did this start? Were any changes made?
  3. Have you reported a problem with your headset?
  4. Are there any error messages when you try to look at a recently recorded video?

Please don't hesitate to reach back out and let me know. We hope to hear from you soon. Have an awesome day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Jordynivy! We just wanted to follow up with you on the issues you were having with your account and syncing. Did you still need assistance with this matter? Talk to you soon! Have a great day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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