Account set to be suspended how to provide proof of age when a child has no ID

[Darkdragon0808]

My son got a metaquest 2 last year and set up his own account (yes I now understand the ignorance of that choice). Also, I won’t allow him to have his own Facebook account, so he used mine. Which I’m fine with. Everything was fine and then he received a notification that he needed to confirm his birthdate by sending proof to meta. Obviously, he isn’t old enough to have an ID. In the meantime, I tried to change his admin account to me, the parent, but you can’t do that. To complicate things, he got the new Meta3 for Christmas, I created a new email and Facebook account (for me the parent) and tried to set up the new metaquest 3 under that account, but it automatically linked to the original account (his underage account). So now we’re stuck, with his account set to be suspended and or deleted on the 29th of December. I’m so frustrated, I’ve spent way too much time in the metaverse LOOP of ridiculousness is there anyone who can help? 

[Choleni · Accepted solution]

Hi @Darkdragon0808 

send a PM @MetaQuestSupport 

Click on their name to visit the profile page, then click the "send a message" button.

I hope they can help you sort out this mess and bring your son back to vr

[Darkdragon0808]

Thank you for that suggestion. I’ll try that also. Though based on the endless loops within the support system, I’m not too sure. I may just return his new Metaquest 3 and get him a different VR headset. This is just way too much trouble and effort.

again, thank you for your reply

[Lorilrp80]

I'm having the same issue with my son. How do I get help with this? The send message to @MetaQuestSupport doesn't work bc that  address never populates.

[Choleni]

Hi @Lorilrp80 

I've just tried the link.....it's working.

I'm not sure, what's wrong, you should get this after clicking the "send a message" button.

[MetaQuestSupport]

Hey there, @Darkdragon0808 and @Lorilrp80! The issues you both are experiencing with your child's accounts are very important to us. Let's see what we can do to help get this taken care of and avoid suspension. 

Please view the thread here, as it contains helpful information that may assist you both in finding a solution. If help is still needed, please send us a private message, as we are happy to help! ​
Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

[MetaQuestSupport]

Hi again, @Darkdragon0808  and @Lorilrp80! We were just reaching out to see if you still need any help with your children's accounts; if so, please don't hesitate to reach out to us!

[tracydselby]

As with everything meta related account.,far to complicated, we have no way of providing id , I've opened a child's bank account with less fuss. 

As far as I'm concerned meta should be refunding oculus head sets as they won't be fit for purpose once they delete my child's account. 

I will advise any parent that will listen Not to purchase this set up. 

[MetaQuestSupport]

Hey there @tracydselby! We are deeply sorry to hear that your encounter with Meta has not been exceptional. We would like to change that! We understand what a pain it can be to provide identification for a minor. To help us investigate this matter further for you, we kindly ask that you send us a private message. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward to hearing from you soon! 

[MetaQuestSupport]

Hey, hey @tracydselby! We were just dropping by to check in on you regarding the age verification problem. We want to ensure you get the assistance you need, and to let you know we are still here for you if you need us!