cancel
Showing results for 
Search instead for 
Did you mean: 

Account sharing and games not showing in library

DonStab
Honored Guest

Hi, I have just purchased Zombieland when I was logged in to my Meta Quest account on PC. However game is not showing in my library at all.

When I go to Meta Store through the headset, Zombieland is showing as available to buy, despite me purchasing it today through my meta account when logged in to my PC.

When I click on "buy" to see what happens I get message: @"It looks like you haven't yet set up Meta Quest, which you'll need for [game title here]. Do you want to buy it anyway?"

I can only run it through Oculus Link, by keeping my PC switched on at the same time. I have also 2 additional profiles added on headset and account sharing on main profile is on. Once again, on those additional profiles I can't see this game added too. When I run this game on my second profile through Oculus Quest PC link I am able to play, but only when Quest PC link is running with my main account logged in. Then I have to continue where the game was started on my main profile. Very frustrating experience and really offputting. Since I bought this whole VR set up,  there has been so many troubles trying to get anything done on it. Thanks for your advice.

 

 

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there, @DonStab. Being able to access the games and apps you've paid for with ease is certainly something we want for all of our users. We are always here to help in these situations, and we would be more than happy to look into this further for you. That being said, due to the information we'll need to collect to look into this properly, we ask that you please send us a PM so we can further assist you. To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey @DonStab. ​​Hello. We're just checking back in with you to see if there's any updates on the issue you're experiencing and if you still needed assistance. We're still standing by to assist you with any further questions as well. Looking forward to your PM. Talk to you soon. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?