Oggi nel tentativo di accedere sull App del cellulare mi ha richiesto il login come se fosse la prima volta. Sono spariti nel app e il mio dispositivo registrato.
Non riesco ad accedere al mio profilo dal Quest 2.
Rivoglio immediatamente il mio profilo con le App che ho pagato
Salve, il nostro team di supporto italiano non è disponibile al momento. Tuttavia, saremo lieti di assistere in lingua inglese, se lo desiderate. In alternativa, lasceremo un messaggio al nostro agente che si metterà in contatto con voi.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Today in an attempt to access the mobile app, he asked me to login as if it were the first time. The app and my registered device are gone. I can't log into my profile from Quest 2 it asks me for two-factor authorization but don't log in. I immediately want my profile back with the App I paid for
Hi there! We understand your concerns regarding this account issue. We're currently investigating reports of account issues, including log-outs and missing app libraries. Thank you for your patience while the team is working to resolve this issue. Please be sure not to create any new accounts as there are no actions that need to be taken at this time on your part.
For updates regarding this issue, please keep an eye on our social media page. Other users have already begun to see that they have access again and their games and apps are all still there. 😊
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
