Account suspended by mistake

[ottaviobernes.jp]

My Facebook account "Ottavio Bernes" (bernes.ottavio@hotmail.it) was suspended. I think this is a mistake: when I try to log in to Facebook it says "Your Facebook account has been suspended because your Instagram account anphuongan_680 does not comply with our rules", but nevertheless the account mentioned does not belong to me and I cannot access it to challenge the decision made. I ask for a check to be done, thank you.

I attach the error message i see, if needed i can send my personal ids

[MetaQuestSupport]

Hey @ottaviobernes.jp, we're disheartened to learn that you have lost your Facebook account by mistake however we here at Meta Quest Support do not possess the relevant resources to provide any assistance in this matter. We suggest you to contact Facebook Help Centre for the same.

[ottaviobernes.jp]

Also my META and OCULUS account was suspended, i cant get access to my quest 2 device

[MetaQuestSupport]

Hi again @ottaviobernes.jp, thanks for letting us know about the same as in that case, we request you to send us a Private Message. This would allow us to look further into the issue and get further relevant information.
 

• Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. 
• Next, click "Send a Message" to privately message us! 

Please remember, you must be signed into the community first to send us a private message.

[ottaviobernes.jp]

i've sent you a private message

[MetaQuestSupport]

Hi there,

Thank you for contacting the Meta Support Team. We're happy to assist you today.

At the Meta Support Team, we only provide support for Meta Quest products. 

To get the assistance you need with your Instagram account, please visit the Instagram Help Center here.

[ottaviobernes.jp]

the problem affects also my meta and oculus account, i've tried contacting instagram and facebook support but i didnt get the chance to talk with an operator or to explain my situation properly to anyone, please help me reaching them or solve my issue, thanks