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Account suspended

Anonymous
Not applicable

Hi there, please please help me. I’ve linked my sons VR to my meta account along with my Facebook and instagram. I kept receiving emails from ye to prove I was over 18 but when I clicked on email link I couldn’t make out what I was supposed to do now my accounts have been suspended including my Facebook and instagram as there all linked through meta. I keep logging into my meta account but again can’t figure out how to retrieve my accounts or send my ID. I’m useless with technology and don’t know what I’m doing. I really need my social media’s back. Can you help?

6 REPLIES 6

MetaQuestSupport
Community Manager
Community Manager

Hey there @Anonymous. We see you're needing some assistance with getting your account unlocked. We can help out here, but we need you to PM us directly so we can get you in touch with a specialist to do the verification. We're looking forward to hearing from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey again @Anonymous. We wanted to check back in to see if you needed anything else! Please let us know.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Can you tell me how to send you a PM as I'm having the same issues. Thanks 

Hey @KellyC0503! The best way to PM @MetaQuestSupport would be to click on their name to get to their profile. Once there, there'll be a button that says 'Send a Message.' You'll click that and it should take you right to their private messages. 

If you're not seeing that option, I would suggest checking your Private Messenger preferences in your settings. Make sure the box to 'Turn on Private Messages' is checked. 

Let me know if you have any issues with that! 

Sometimes it's okay to be a little Bing Chilling

Its worked thank you. Issue not resolved though 😞

Glad to hear it worked out to reach out to them! From here the best course would be to keep in touch with them, they'll be able to help out or hopefully point you in a better direction than I'm able to.

Sometimes it's okay to be a little Bing Chilling
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