I have been trying to log in to my Facebook account since April 11th with no luck. I do not have an authenticator set up on the account. Every time I choose the recovery option, I receive a notification saying its me. Then I get sent right back to the authenticator app. Which I do not have, hence the submitting my ID and selfie videos for verification that it is me!!!
Hi, we’re sorry to hear you are having trouble with your Facebook account however we here on the community forums can’t assist you with this directly. We can offer support for Meta Quest accounts or Quest device specific issues, but anything related to Facebook account issues we unfortunately don’t have the ability to help with. If your account was hacked, the best place to get help is here: https://www.facebook.com/help/1306725409382822/
We will be closing this thread since there’s nothing else we can do to help.
Thanks for reaching out to us. We can see that you are experiencing a Facebook issue and we understand how bothersome it can be.
However, we are only able to support Meta Quest virtual reality products. For any Facebook related issue please find all the help you need here https://facebook.com/help/148233965247823
We hope you get a resolution very soon! Have a great day!
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