01-15-2023 11:23 AM
Hi there! My youngest son was playing a game. A kid got mad at him and reported him for his age. Is there any way to help us here. This was on my husbands account. And if his whole account gets deleted, he loses everything for his veterans stuff..
R
01-15-2023 01:52 PM
Hello there, @RLA2004! We see that you're having trouble with an account that was reported. We know how much time this is taking off from being able to have your son and husband enjoy their VR device.
So that we can get to the bottom of this please visit our support page. Once you submit your ticket one of our awesome agents can get a better look at this for you. We want to get you back in the VR world once again!
01-15-2023 03:52 PM
Ive tried that using the email that was banned...but I cannot get past the logging in to post anything...I cant do crap
01-15-2023 06:36 PM - last edited on 01-16-2023 08:43 PM by biscuitsngravyy
Hey @RLA2004! You do not need to be logged into an account to contact our team via email or chat. We only require a name, an email address and a brief description of the issue you're experiencing. Please let us know what part you're getting stuck on so we can ensure you get connected with someone from our team as soon as possible!