I bought a 2nd hand headset and we can't get the previous owners account removed, contacted the owner and they said they tried removing the account through the app but no joy. Any help would be greatly appreciated.
Happy new year @matthew.733268! First off, let me welcome you to our Meta family and forums! You can provide the previous owner this link and have them remove themselves from the device. Have them log into the website and click on "Remove myself from this device" under the "Shared with me" tab.
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