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babylifevampirecamp
Honored Guest

Hello, my oculus quest 2 is having trouble adding my sons account to the vr i connect him to my family on my phone and its fine but then when he goes on the vr its not there. Any help?

1 ACCEPTED SOLUTION

Accepted Solutions

MetaQuestSupport
Community Manager
Community Manager

Hi there, 

 

Thank you for bringing this issue to our attention.  We would like to investigate further to see why you're unable to login to your sons account, and for this we will require some information about your device and account that we wouldn't want you to disclose in a public space.  Please send us a private message to help you with this query. Select our name to get to our profile page. Next, click "Send a Message". 

 

Please remember, you must be signed into the community first to send us a private message.  

 

We hope to hear from you soon!

 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hi there, 

 

Thank you for bringing this issue to our attention.  We would like to investigate further to see why you're unable to login to your sons account, and for this we will require some information about your device and account that we wouldn't want you to disclose in a public space.  Please send us a private message to help you with this query. Select our name to get to our profile page. Next, click "Send a Message". 

 

Please remember, you must be signed into the community first to send us a private message.  

 

We hope to hear from you soon!

 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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