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Accounts and gift cards

Skitter402
Honored Guest

I had a glitch in my meta quest account on my phone and I deleted the meta app but now I can’t sign back in cause I forgot the email I used. I created a second account to see if I could pair my meta quest and get my first account and since it’s right after Christmas I had a gift card. I went to the meta quest website and put in my code for the gift card thinking it would ask for account info but instead it put the money on the second account and now I don’t know what to do. Can you help me get back in to my account and switch the gift card to my first account?

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey @Skitter402! Thank you so so much for your patience during such a hectic holiday season! We were dashing through these posts, and noticed you were having problems with accessing your old account and having your gift card put on your old account. We would be more than happy to assist you with this, and turn 2024 around for you! In order to protect our user's information from being shared on a public forum, we do highly encourage you to send us a a PM! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We do look forward to hearing from you there, and working together on this!

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MetaQuestSupport
Community Manager
Community Manager

We're reaching out to see if you're still having any issues. Please be sure to send us a PM if you need further help, @Skitter402!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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