Hi, I received an email that my child is using my account and needs to have his own under mine. I followed the links in the email to create one but I cannot get past the part where it needs to do a temporary authorization on my credit card. I put in the correct info but nothing happens when I click "Confirm". On my phone it says it could not authorize me.
Please help as his access will stop working on 4/11 as per the email.
Hello @Broshistar! We definitely want to take care of this authorization issue before anything happens to your child's access. Could you please reach out to us via private message? We'd love to dive in and get this fixed for you! Your privacy is important and some information should not be shared in public. Select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Looking forward to getting this resolved for you!
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Hello! Just dropping by to check in with you. Should you need any more help or have any questions, please feel free to reach out to us. We're just a message away!
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Hi, I don’t see a link or button that allows me to send a message. I only see badges and the public form below it. Is there a direct link you can send for this?
Hello again, @Broshistar! Sure! It's important to remember that you have to be logged in to the community before sending us a PM. To access our profile page, either select our name or click here! Next, click 'Send a Message' to PM. If you're logged into your Meta Quest community account, you should be able to click the underlined hyperlink under the word here in the previous sentence. We hope this helps! If it doesn't, please don't hesitate to reach back out to us!
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We'd really appreciate it if you included any screenshots of the email you mentioned in your original post and any error messages you maybe receiving. We're looking forward to your PM!
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Yes I understand the email and now I’m also able to see the send message button. I have sent a private message. I would like to send screenshots but I don’t see the option.
Thanks for providing us with that clarification, @Broshistar! We've received your PM and we'll be responding to you shortly! We're thankful for all the time you've given us so far, but we kindly ask that you remain patient. In the meantime, we hope you have a great day!
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