Add account stuck on Health and Safety

[JCat280]

Hello, 

I am trying to add my account to a family-shared Meta Quest 3 and I get stuck on the screen that says "Finish setup on another device" "Go to auth.meta.com/device and log in to review important information about your health and safety..." 

I go to my other device click through the Health and Safety info and get the "All Set" at the end. But, the Meta Quest 3 never goes off of this screen. I have added other accounts without issue, its only this account.

I have done the "sign out of all devices" from the security page on this account. I have power cycled the Meta Quest 3. Not sure what else to do.

[sam.625964]

i'm having the same problem...

[JCat280 · Accepted solution]

Hi Sam

i did get this to work. I actually don’t know exactly what did it but I can tell you I:

• removed the account from the oculus 
• logged into the quest account on my PC and signed out of everything I could 
• then I looked for any connected “thing” Or service I could remove or deactivate (I really can’t remember if I found anything)
• I gave it 30 min or so (because of pure frustration)
• gave it another go in the oculus and it worked. 

not sure if this will help you at all but tried to capture my steps the best that I could. 

good luck. 

[MetaQuestSupport]

Hey there, @JCat280! Thank you for providing these steps, and we're glad you were able to get back up and running. Of course, if you still have any issues, @sam.625964, do let us know! We'd love to help make sure you're all set to continue exploring VR! 

[Prebutters7]

I am having the same problem as JCat280 and sam and I can't figure out what to do. Did anyone ever figure out the exact thing that solves the problem?

[MetaQuestSupport]

Hey there, @Prebutters7! We understand that your having an issue with adding your account. @JCat280 provided an accepted solution above that we'd love for you to try. If it doesn't work, please don't hesistate to come back for further assistance! 

[MetaQuestSupport]

Hey there, @Prebutters7! We just wanted to check in on you and see if your issue has been resolved with the accepted solution? If not, dont worry because we'd love to help out!

[FieryParrotfish8103]

I’m having the same issue - can’t get past this