a month ago
Hello,
We're from The Netherlands and my son is 12. He got a message saving that he needs to be 13 or I (his mom) needs to create an account and add him there before january 11th 2025. To verify that I am an adult they need creditcard information, but we don't even have a creditcard and they don't gibe any alternatives. I can't get in contact with support to adress this issue. He put a lot of money and time in his Meta Quest and it will be such a shame for him to lose it all! Does anyone have any tips or advice or anything?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
Check out some popular posts here:
Getting Help from the Meta Quest Community
Tips and Tricks: Charging your Meta Quest Headset