08-28-202411:59 AM - last edited on 08-28-202412:10 PM by LordArceus
Hi,
I purchased a quest 3 for my son last Christmas and I was the primary account and he is the second added account. He has an also lot of games with add-ons. We had a problem with the battery not holding charge and we now have a new quest 3. I set up my account with no problem but when I go to add an account and input the code I get a message saying an error occurred. I have toggled on in setting allow to add an account and have had multiple chats with support. I have enabled this new device and disabled the old one as well. I did not have a problem adding an account on the original quest 3 but the new one has been challenging. Would anyone be so kind as to possibly provide a solution to adding/merging a second account from a previous device? Thank you
Go to https://accountscenter.meta.com/password_and_security, click Where you're logged in, click your Meta account, scroll to the bottom and click Select devices to log out, click Select all, then click Log out and then try again.
Perform a factory reset of your device. (Last resort)
If you've already tried these steps, or if they work, please let me know!🍒
Thank you for your reply. I tried the steps but did not work. I do have a question to ask. When I go to add account and the code is generated does my son need to use his own phone? I have been using mine to input the code. Does this matter? Thank you again.
You do not need an additional device to add an account - Although, only one Meta account can be logged in to the Meta Horizon mobile app at a time. If you are using one mobile phone for multiple accounts, you will need to log out of the app before adding additional accounts.
If you're still experiencing issues after this, can you PM @MetaQuestSupport? Just head to their profile, and then click 'Send a message'. 🍒 They'll be able to give you more info.
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