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Admin change

abuttvick
Honored Guest

We purchased a out of the box Quest 2 at Target and it still has a admin accout from previous owner.  How do we delete the admim account so we can add our account.

9 REPLIES 9

MetaQuestSupport
Community Manager
Community Manager

Oh no! We are sad to hear this was your first interaction with us, but we are excited that you've joined the Meta Quest family. To change the admin account on your Quest 2, you will need to factory reset your device. This wipes everything off your device and returns it to the software state.

 

For more information on setting up your Quest device, please check out this article here: https://support.oculus.com/526118881723537 

 

If you require any further support, please respond back to us here and we will always do our best to assist you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

kierra.ferguson.311
Honored Guest

after factory reset it still did not delete the old admin. What do i do now?

Hey there @kierra.ferguson.311! We know how it feels having a previous account on your device, we're happy to help get the admin changed over for you! A factory reset should completely wipe the device of all previous data, therefore removing the old admin. Make sure you're following these factory reset steps:

  1. Turn off your headset.
  2. Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
  3. Use the volume buttons on your headset to highlight Factory Reset and press the power button.
  4. Use the volume buttons on your headset to highlight Yes and press the power button.

Let us know if that helps!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

deejeevee
Heroic Explorer

Also, before reactivating your device, don't forget to use a referral link (here's mine if you need one) to get an additional $30 credit for the Quest Store! More info here.

» Get a $35 credit in Canada on a new Quest 2 or 3 — but you must use a referral link BEFORE you activate your new headset!
  (Works for the UK too, but if you're in the USA you should use a referral link from the USA due to certain restrictions.)
» Get 25% OFF games or earn $5! Learn how and see my game referral links here: How app referrals work

Hey @kierra.ferguson.311, just wanting to follow-up with you and see if your issue was solved after the factory reset. Please let us know if you need further help!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

This is idiotic! I have spent a year gathering apps and you say it got linked to my ex's name and put her as admin, and now I stand to lose hundreds of dollars in subscriptions? Really? Really?

dbeilin@mac.com

drbeilin@yahoo.com

GreenEjo
Honored Guest

You will have to factory reset the headset.

Its so dumb i want to transfer admin from an account my brother made to set up the quest i why cant i just transfer it i dont want to wipe off everything my device

Hey Dev_422, the Factory Reset you need to perform to transfer admin privileges between accounts can be done without "wipe off everything my device"! Simply follow these instructions to do a Cloud Backup so that you can keep all your content while changing admin permissions!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!