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Adobe Medium (not) on the Meta Quest 3

Kerpehche
Explorer

After the debacle that was Kodon and it's apparent andonware status, I was going to try Medium before giving up yet more hard earned cash for a VR scultping program (hopefully voxel like Kodon/Medium/Substance)...

But no matter what is done, I cannot install it. It starts the install on my PC, and I get the classic:

 

STORE NOTIFICATION

We couldn't install Medium by Abobe. Visit Meta Quest support to get help.

 

Visiting Meta Quest support was a series of fruitless key word swearches that ultimately led me here.

Anyone know what could be the issue? (yes I tried disabling all of my net security for the install)

1 ACCEPTED SOLUTION

Accepted Solutions

Medium is a PCVR program. It can't run directly on a Quest. (The store page you linked to says it is compatible with Rift and Rift-S).

To use it with a Quest, you have to install it on a PC and connect your Quest to the PC using Link (USB cable) or Airlink (WIFI).

 

Author: Oculus Monitor,  Auto Oculus Touch,  Forum Dark Mode, Phantom Touch Remover,  X-Plane Fixer
Hardware: Threadripper 1950x, MSI Gaming Trio 2080TI, Asrock X399 Taich
Headsets: Wrap 1200VR, DK1, DK2, CV1, Rift-S, GearVR, Go, Quest, Quest 2, Reverb G2, Quest 3

View solution in original post

12 REPLIES 12

kojack
MVP
MVP

I just tried installing it on my system, it worked fine. So at least the store version still seems to be active.

Although you might want to try the more up to date version: Substance 3D Modeler. That's the new Medium, they renamed it back in 2023. There's a free trial and a public beta available.

 

Author: Oculus Monitor,  Auto Oculus Touch,  Forum Dark Mode, Phantom Touch Remover,  X-Plane Fixer
Hardware: Threadripper 1950x, MSI Gaming Trio 2080TI, Asrock X399 Taich
Headsets: Wrap 1200VR, DK1, DK2, CV1, Rift-S, GearVR, Go, Quest, Quest 2, Reverb G2, Quest 3

lisa.90437
Honored Guest

I am a bloddy beginner... how do you install medium on your quest? i went to this page (https://www.meta.com/de-de/experiences/pcvr/medium-by-adobe/3257686387611106/?utm_source=www.adobe.c...) and it says it is bought but i don't know how to get it on the quest. (I have quest 2, but maybe its similar)

Medium is a PCVR program. It can't run directly on a Quest. (The store page you linked to says it is compatible with Rift and Rift-S).

To use it with a Quest, you have to install it on a PC and connect your Quest to the PC using Link (USB cable) or Airlink (WIFI).

 

Author: Oculus Monitor,  Auto Oculus Touch,  Forum Dark Mode, Phantom Touch Remover,  X-Plane Fixer
Hardware: Threadripper 1950x, MSI Gaming Trio 2080TI, Asrock X399 Taich
Headsets: Wrap 1200VR, DK1, DK2, CV1, Rift-S, GearVR, Go, Quest, Quest 2, Reverb G2, Quest 3

Kerpehche
Explorer

Thanks, everyone, In response to ytou, Kojack... I am trying to install it on my PC, throughh the Meta Quest link store. Quite the bother, as I am not ready to invest in a sub for a program I wont know well enough to know if it worth it for me with my Zbrush. My time before Kodon went dark had me loving the VR interface, though.

I still can't tell you exactly how to install, but I have found out that you (with a Quest 2), can instaill Medium. Quest 3 users are out of luck. Problem is after a week of having DLed and installed Substance 3D Modeler, and contacting both META and Adobe support... I still can't activate it. ) progress from any team - stunning level of disconnects on the phone from Adobe. Apparently I need some kind of 3rd party key.

Adobe Medium runs fine with my Quest 3. If it isn't installing for you, it's something going wrong on the PC side.

 

For Substance 3D Modeler, did you pay for it? While the Meta Store has it, you need to buy a subscription from Adobe to use it ($550 per year for a full Substance license), or give Steam $150 for just a Modeler license.

Or to use the free beta of Substance 3D Modeler you need an Adobe account and Creative Cloud installed.

Author: Oculus Monitor,  Auto Oculus Touch,  Forum Dark Mode, Phantom Touch Remover,  X-Plane Fixer
Hardware: Threadripper 1950x, MSI Gaming Trio 2080TI, Asrock X399 Taich
Headsets: Wrap 1200VR, DK1, DK2, CV1, Rift-S, GearVR, Go, Quest, Quest 2, Reverb G2, Quest 3

Kerpehche
Explorer

OK... Ryzen7, rx6600, 2TB SSD, 16GB RAM, Win 11 pro.... I seem to be well within reqs. Adobe themselves say I need a activation code since I am DLing only 3d modeler from the META store.... META simply fails to address the issue here or anywhere else, and pass the buck to Adobe... who, in some kind of bizarre 'technological mass-dyfunction', can't seem to be able to figure out how to use telephone buttons and constantly disconnect the calls as they try to ploddingly puzzle their way though actually succeeding in forwarding the call to the department that provides that. What 3 times in now some 60+ hours on the phone they actually managed to press a button correctly.... the department never answers after over an hour on hold each time.

I have no need for painter, texturer, or any other of the programs in the substance sweet (Strictly base model sculpting for me, fine details will still be Zbrush). From the META store, it is a $9.99 p/month subscription. The only contact I got from META was to call Adobe customer support.... who are completely dysfunctional.

 

I just want to use the program I paid for.

 

Every other program I have ever DLed for my Quest 3 installs, opens, and operates as advertized, and I am well within my min reqs, that I can see..... thinkin' it's not my PC.

 

EDIT: all operating as advertized, except Kodon 3D Sculpting.... that fantastic, beautifully functional & easily operated project was all but abandoned by the developers months ago. Joy.

Wait... just read this again.... the META store says the 3D Modeler stand-alone app is a $9.99 p/month subscription.... not that I have to pay for the entire year on Steam (Not sure if I will keep this program,still trying to test VR sculpting as a whole, and 2 week trial wont afford me the hands on VR time to know- monthly sub fits my needs), nor do they say that I need to subscribe to the entire Substance sweet (80% of which I will simply never open beyond piqued curiousity fulfillment that could be achieved in a 20 minute free trial.)...

... are you certain that it is either the Steam $150, or the Adobe "we force you to pay for what you don't want" model? If so, do you have any idea why META would advertize entirely to the contrary on their store?

 

Alternatively.... do you know of any way to actually speak with any representative of any capacity with META? .... so far this is easily the worst customer service from any department of any company within any industry I have ever interacted.... which is a sizable list, internationally.

Wanted to make sure to come back and tell you... Problem finally solved.

Had nothing to do with Adobe, my PC, WiFi, or anything.... got a notification today about a glitch with the last Quest 3 update stopping the headset from connecting/logging in. Sure enough, I was disconnected in Meta Quest, Steam, and my Wifi... had to reinitialize all connections.... and Modeler automatically re-installed and it was up and running.

 

Update glitch was perfectly timed with me installing the app, so of course early on Meta didn't even know it was happening, and sent me to Adobe - who were completely blindsided and it had nothing to do with them in the slightest...  You couldn't write this stuff!

 

Thanks for you help/concern here, Kojak... means a hell of a lot.

 

Now of to the races for learning the new program!

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