I purchased a 512GB Bundle via the Affirm payment option. I have received the HMD and I have been using it for both work and play. I still have not recieved any additional warranty information, nor has my 2-years of Quest+ been activated. I have paid for a 1 year sub of Quest+ out of pocket as I have been losing patience with Meta Support and their vague claims of a detailed investigation.
You sold me a plan without the means to deliver, and there are virtually no menus of continued contact to follow up on resolution. Just getting bounced from e-mail to e-mail with no progress.
How do I get satisfaction for this error when I have already had to pay extra out of pocket for the service that was supposed to be included with the bunndle?
Hey @unklStewy, we genuinely understand that as a customer, it is frustrating to not get the support services as per your expectations and we'd like to tell you that we here at Meta Store Support are working extensively to improve our Support services for a better customer experience. In your case, we would request you to please send us a private message so that we could gather the relevant information and look into this in detail.
I am dealing with the same issue and it seems we are not alone. Any ideas on where we should seek help next?
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