09-17-202410:09 PM - last edited on 09-17-202410:19 PM by LordArceus
This is my 4th attempt at having my issue resolved. I purchased a new Quest 3 with the Affirm payment plan which included the quest+ subscription. I received my device and set it up, but I can’t access my quest + subscription. I logged into my account and see all of my app purchases, but my devices and my quest+ subscription are not listed. Neither is my most recent order number. I chatted with support and was told someone would email me. Someone (Noxolo) emailed me and told me to check my email including my spam folders and notifications for an email about my subscription. I did so and no such email exists. I have paid for a meta+ subscription and am not able to access it. My last email was simply ignored. I am quite frustrated at this point and am not sure where to get help.
Hey there, @mcneelmania and welcome to the community forums!
I have forwarded your post on this thread on to the Meta Quest Support team. They'll be back in touch on that thread shortly regarding the Quest + subscription. Be sure to leave any follow-up replies on that thread to keep it all in the same place 😁
@LordArceus Still haven’t received a resolution to my issue. On Sept 23rd, I received an email stating I would be given an update in 3-5 days and haven’t heard from anyone since. There must be a solution to this issue. Seems it would be pretty simple to just issue me a refund for the quest+ subscription. Or maybe just issue me the subscription! I don’t understand how this can be so complicated. I have paid for a product I have not received.
Hi there mcneelmania, we would love to look into this for you!
We invite you to privately message us so we can investigate this further. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
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If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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