After 20h of playing screen started tearing with Quest 2 Link PCVR games

[JerryOak]

Description:
Screen image starts tearing and lagging after 1 - 30 minutes of playing Into the Radius or Blade and Sorcery through AirLink. Games plays good for a while, then suddenly game stops for 1 second and then the image is broken until it is restarted. It is visible in VR but not on the PC monitor. It started happening few days ago all of sudden. It goes away for little while when VR screens are turned off when i take off VR. Or when i want to take screenshots of it. Or when the game or AirLink is restarted. Or when graphic settings are set to low, when on high it starts again right away.

What i tried: Steam and Nvidia experience overlay turned off. Drivers updated today. Quest on factory settings. Game files verified. Tried Steam Link but that is worse. Router turned off for 30 sec. Quest is only device on my 5G. Tried 90hz and 72hz. No additional accessories, only headphones, tried without them also.

Steps-to-reproduce: It happens seemingly on random. I could be doing anything - i tried. Any map, any time, any activity.

Frequency: Always recently

Hardware and software: Meta Quest 2 on 72hz and recomended resolution, Meta Quest Link version 66.0.0.308.370 (66.0.0.308.370), Quest 2 version: 66.0.0.817.370.615728748, router AC1900 MR50G (1300Mbps 5GHz, 11ac/a/b/g/n compatible) all AirLink tests are green.

CPU/GPU/RAM: i5 2.6GHz/3060Ti/16GB

Video: 

[JerryOak]

Is it maybe throttling? It was pretty hot these days - around 30°C. This morning was much colder and i was able to play for an hour or so without any issue.

[MetaQuestSupport]

Hey there, @JerryOak! We're glad you were able to get a bit more playtime in today! Let's see what we can do so you can use Air Link as seamlessly as possible!

Please answer a few questions for us so we can have a better idea of what may be causing the tearing and lag:

• Did this start happening after your factory reset or changes to your setup?
• Does this only happen with Into the Radius and Blade of Sorcery?
• Is your router in the same room as the PC and headset?
• Are you using a VPN?
• Are you using any of the following:
  • A Mesh Network
  • Wireless Extenders
  • The default gateway from your ISP
  • A password on your network

Also, try the following troubleshooting steps:

• Hard Reboot
  • Turn off your headset.
  • Hold the power and volume buttons on your headset down simultaneously until the boot screen loads on your headset.
  • Use the volume buttons on your headset to highlight Boot Device, and press the power button.
  • Use the volume buttons on your headset to highlight Yes and press the power button.
• Restart PC
• Restart Router

Please let us know if any of the troubleshooting steps helped at all. We look forward to hearing back from you! 

[JerryOak]

• Did this start happening after your factory reset or changes to your setup? - No
• Does this only happen with Into the Radius and Blade of Sorcery? - Yes, i dont play anything else.
• Is your router in the same room as the PC and headset? - Yes
• Are you using a VPN? - No
• Are you using any of the following:
  • A Mesh Network - No
  • Wireless Extenders - No
  • The default gateway from your ISP - Dont know
  • A password on your network - Yes

As for the next troubleshooting i tried all of those.

[MetaQuestSupport]

Hi again, @JerryOak ! Thanks for letting us know the troubleshooting you were able to do and answering our questions!

Please try the following:

Re-Pairing Air Link

• In Quest, headset:
  1. Navigate to the Settings menu.
  2. Ensure "Air Link" is disabled/toggled off.
• Restart both the Quest and the PC, and re-pair the Quest to the PC following the set-up steps in our article: here. 

If the issue persists, please try using RouteThis. RouteThis is a diagnostic tool that helps determine if there is any interference in your network that could be causing the issue you're experiencing.

To access the tool, please do the following:

1.  To download the RouteThis Helps app, open the web browser on your mobile device and navigate to: iOS or Android.
2.  Open the app and enter your access code: FBRL
3.  With your mobile device in hand, stand close to your Meta Quest 2 and click network scan.
4.  Follow the prompts on your screen to run a 2 minute network scan (do not close or leave the app while the scan is running).
5. Once the scan is complete, click on Improve Facebook Device Performance and follow the steps to improve your network.

If you need further assistance with the app or the steps did not resolve the issue, please let us know. Please send us a PM providing your RouteThis Helps Key (located on the top right corner of the app) so we can look into this further for you. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

[JerryOak]

I connected to 5G network with my phone and did what you wanted.

Key is "MVGS267X"

There is no Improve Facebook Device Performance. There is only this:

[MetaQuestSupport]

Thank you for providing us with that screenshot, @JerryOak, and we also see that you have sent us a private message. We will be handling this issue in the PM's.