so here ist the thing, i havent touched my Meta Quest for over a Year since it was at a friends place, however since i got it back, i tried to connect it with my old account and it told me to create (or connect it with) a meta account...which i did. Since in the confirmation email, i am even adressed with my old display name, i assumed everything was fine but all my purchases and library is empty...like i never purchased anything?!?! please someone help me, this really sucks and i cant find customer support...just getting directed from one site to another...really frustrating.
Hey there @BennysaurusQuest! We were combing through our posts, and saw that you were experiencing problems with locating your old purchases after dusting off that Quest and connecting with a Meta account. Allow us to ease this frustration, using all of the tools available to us to be able to get you back to enjoying the VR world and all of your purchases. While this does require for us to look further into details on your account, and we definitely don't want personal information on a public forum, we highly recommend that you send us a PM! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
We are looking forward to your PM, and working together towards a resolution!
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Hey hey! We were just dropping in to check in on you to see how everything was going regarding loss of your old purchases. We want to ensure you get the assistance you need, and to let you know we are still here if you need us! If you are still experiencing issues, we highly encourage for you to send us a PM via the steps previously provided.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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