I have a Meta Quest 2. It had a deleted account on it. I did a factory reset successfully, but upon turning on the Quest 2, it goes immediately to the mode of pairing with the Meta Horizon app. I enter the code into the app, but it does not pair successfully. My assumption is that the Quest 2 is not connected to the wifi. It did not go through any set up screens, after factory reset it immediately requested to pair the device through the app. The menu button does not work to get to settings. How do I set up the wifi in the oculus 2 when the menu buttoned doesn't work ( I press it down and a small circle appears then flickers and disappears again) and I'm forced to only connect to the Meta Horizon app?
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We're just checking in with you as we haven't heard from you directly yet and so we just wanted to follow up and see if you still need support with setting up again after your factory reset.
If you do need support please get right in touch with us through our profile page or the link in our previous message and we'll be happy to look deeper into this issue for you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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