06-09-2018 04:30 PM
09-15-2021 12:11 PM
Hi,
I know this post is 3 years old but I have the same problem and until now I was not able to find a solution.
Was anyone able to help you or did you find a solution?
BR
Tobi
09-15-2021 02:35 PM
Hi there, thank you for bringing this to the community. We understand how frustrating this is to you. We'd love to work with you on this and get you back into gaming.
Try doing another hard factory reset on the headset, but this time by pressing the power and the -volume button.
If that doesn't work, please submit a support ticket here.