Recently my account got hacked, I think they setup 2 factor authentication and I'm not able to sign in to my account anymore.
On the screen for filling in the 2FA code, I selected the other option for sending in ID card. Which was confirmed and I got an email with a code for logging in, which it says is a password, not a 2FA code.
If i click on the link, it still asks for 2FA.
Logging in with the code as password also does not bypass two factor authentication. Please help me out, as I'm unable to play my games right now.
The issue has just been resolved after I insisted that I have an open case that was closed for no good reason. I got a backup code which I was able to use to bypass the 2 factor authentication. I have now setup 2fa on all accounts and am secure again.
It sounds like you're having some trouble logging into your account due to 2FA - this certainly isn't ideal.
We'd love to look into this issue further, but we need some more information. To keep your personal details under lock and key, please drop us a PM by selecting our name to get to our profile page, or clicking here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a PM.
We look forward to hearing from you and hope we can get you logged back into your account soon!
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Unfortunately it has not been resolved yet, I have sent you another message as the accounts team is not contacting me. Only with the same automated message that gets me stuck on 2fa
Problem is still not resolved. I was asked to provide my national ID card and I would get my backup codes. I did provide my ID card and never got a response.
After that I was emailed by another person from support who says they can't find the case where I gave my ID card. This is very worrying, as I have no indication of who has my ID card and what is being done with it.
I need a resolution to this, please coordinate with the people in support to get this resolved. By now I have sent my personal information and ID card more than 3 times to different people.
The issue has just been resolved after I insisted that I have an open case that was closed for no good reason. I got a backup code which I was able to use to bypass the 2 factor authentication. I have now setup 2fa on all accounts and am secure again.
Hey there @sarojghimire.76944, we're keen to get you back into the Metaverse as soon as possible.
We've sent you a DM requesting further information. We'd really appreciate it if you could respond to it confirming the requested information. This will allow us to investigate your issue further.
We hope to hear from you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
We get that you are having some problems with replying to our private message. Can you try to see if you are able to do this on a different device or in a different browser?
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