3 weeks ago
Anyone ever managed to fix black screen after you turn on headset and see meta infinity logo? I have tried everything I could find online, soft reset, hard reset, factory reset, update tool, proximity sensor cover, cleaning lenses, cleaning sensors...its always the same blank screen. It all started after an update yesterday, headset was working fine on Friday. All I can get is audio, meta logo and boot menu from visuals. I'm out of warranty which expired in February.
3 weeks ago
Hi there @Hanibalanteportas - Thank you for sharing your experience.
We appreciate the fact that you have done a series of troubleshooting on your end. It shows us that you are ahead of the game! We would like to ask you a few details in our DMs! Could you please send us one ? To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
Speak soon!
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