Age Verification Payment Issue

[YuX_1373]

I clicked 'use a payment method' and entered my credit card information, but I received a message saying the payment failed. I tried two more times, and each time I got the same failure message. However, five minutes later, I received three deduction records from the bank. Despite being charged three times, I still did not pass the verification. What should I do? Will these three charges be refunded to me?

 

 

[MetaQuestSupport]

Hi @YuX_1373! Thanks so much for sharing your experience with the community. We certainly aim to offer a quick and simple process for age verification, and would be happy to look into this further with you! So that we can collect your account information securely, please reach out to us via PM. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

[MetaQuestSupport]

Hi again, @YuX_1373! We're following up to make sure you got our last message. If we can be of any assistance, please don't hesitate to reach out. 

[MetaQuestSupport]

Hey there @YuX_1373! We got your PM, and will assist you there! 

[TheWayOfTheMandalore]

I'm having the same exact issue. Can you help me?

[MetaQuestSupport]

Hey there @TheWayOfTheMandalore,

Sure, we'd be happy to help. Could you please send us a private message? 

You can click on our name or here to go to our profile, then click 'send us a message'.