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Age Verification Payment Issue

YuX_1373
Honored Guest

I clicked 'use a payment method' and entered my credit card information, but I received a message saying the payment failed. I tried two more times, and each time I got the same failure message. However, five minutes later, I received three deduction records from the bank. Despite being charged three times, I still did not pass the verification. What should I do? Will these three charges be refunded to me?

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3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hi @YuX_1373! Thanks so much for sharing your experience with the community. We certainly aim to offer a quick and simple process for age verification, and would be happy to look into this further with you! So that we can collect your account information securely, please reach out to us via PM. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi again, @YuX_1373! We're following up to make sure you got our last message. If we can be of any assistance, please don't hesitate to reach out. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there @YuX_1373! We got your PM, and will assist you there! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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