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Age verification link not working

Honored Guest

My child's account is currently locked due to age verification needed.  The link in the e-mail does not work.  The app does not work.  How can I submit the necessary documentation to unlock the account?  E-mail support for Meta Store is subpar at best; responses are slow and never provide instructions that actually work.  I've tried multiple browsers and also "incognito" mode within those browsers; nothing works!  It is beyond frustrating that we cannot use the device that we have spent hundreds of dollars on... any information would be appreciated.  

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