I am trying to complete the age verification and I have entered my card, got the verification code but when I click on the link the page that opens to insert the code is just the Language Settings page.
Thanks for posting into our forum. I can see your having some difficulty with the age verification and we're keen to help out! Would you mind sending us a DM so we can investigate further? To do this, please select our name to get to our profile page. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
Looking forward to hearing from you.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Yet another age verification victim. Looking at all the complaints here and on other gaming forums, it looks like it doesn't work at all. Good luck, EpicMan! I guess we're on the same boat.
I never once had the opportunity to even GET my 8 digit device age verification code! I ended up spending a loooong time with an agent who told me that I'm one of many who aren't able to get it and to factory reset it. I did. Guess what? I still didn't get that blasted code, even after I used my stinkin' credit card number! Where does that 8 digit code populate, anyway? I can't find it and it has NOTHING to do with the "pairing" code. SIGH....
Thank you for bringing this to our attention! We see that you are having some issues with the age verification process.
Can you please reach out to our DM's, so that we can take some sensitive information of your account and resolve the issue as soon as possible.
Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
We would love to help you get to the bottom of this entitlement issue - feel free to get back to us regarding our query above and we will do our best to get your VR experience back on track!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
