11-24-2022 04:34 PM
My Quest 2 keeps giving and error message saying "Cannot connect to PC, try restarting the headset or rebooting the Oculus app. On the app I do not have any headset connected, but the headset says I have connected to the computer. I've tried both at least 10 times. Does anyone know what is happening?
11-25-2022 08:41 AM
Hey there! We see you're having trouble getting your Quest 2 connected to your PC using AirLink, which is never a fun situation to be in. Luckily we have a few troubleshooting tricks up our sleeve to get you back in the game! Give these a try and let us know how it goes:
Hope that helps! We're looking forward to your reply.
11-25-2022 03:34 PM
I've tried all of these and they don't work. I been able to use Airlink before, but now it has trouble finding the computer.
11-26-2022 10:03 AM
Thanks for giving those options a try! You'll want to reach out to our support team so we can look into this further for you, here's how you can gather your PC logs:
Once we have your logs, we can move forward with getting this figured out. We look forward to hearing from you soon!
01-29-2023 08:00 AM
I have the same problem i did all that step and where can i find a support tuicket?
01-29-2023 10:16 AM
If you are having trouble finding our support pages, you can open a support ticket by clicking on this link. After browsing our directory, you should find a way to contact our support team. @TalaAlKuwait We look forward to hearing from you. If you have any trouble finding out support team please resort to sending us a private message so we can assist you further. You can do so by selecting our name to get to our profile page, or by clicking here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.