My Quest 2 keeps giving and error message saying "Cannot connect to PC, try restarting the headset or rebooting the Oculus app. On the app I do not have any headset connected, but the headset says I have connected to the computer. I've tried both at least 10 times. Does anyone know what is happening?
Hey there! We see you're having trouble getting your Quest 2 connected to your PC using AirLink, which is never a fun situation to be in. Luckily we have a few troubleshooting tricks up our sleeve to get you back in the game! Give these a try and let us know how it goes:
Hope that helps! We're looking forward to your reply.
Thanks for giving those options a try! You'll want to reach out to our support team so we can look into this further for you, here's how you can gather your PC logs:
Once we have your logs, we can move forward with getting this figured out. We look forward to hearing from you soon!
If you are having trouble finding our support pages, you can open a support ticket by clicking on this link. After browsing our directory, you should find a way to contact our support team. @TalaAlKuwait We look forward to hearing from you. If you have any trouble finding out support team please resort to sending us a private message so we can assist you further. You can do so by selecting our name to get to our profile page, or by clicking here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.